To Chat or Not to Chat — Taking Yet Another Look at Virtual Reference, Part 2

To Chat or Not to Chat — Taking Yet Another Look at Virtual Reference, Part 2
Again, worthwhile to read.

"The purpose of this paper has not been to argue for or against chat, but rather to suggest that libraries should approach the whole issue of virtual reference with much more careful and deliberate consideration. "

Okay, so now we are embarking on our new venture and Steve Coffman and Linda Arret, two pioneering virtual reference librarians, are suggesting we find the best way to provide reference service, and it may not be through live chat. Our focus remains to answer those questions posed for the grant and model our service after the most exemplary ones we can find during our study. We can only hope that the software and service we chose will help us give great reference service. Stay tuned...